Consumer Bumper-to-Bumper Warranty

Motorheads guarantees all of our products from manufacturer's defects within the first 30 days from the date that you receive your item for all items purchased and picked up at our retail store.   This is above our standard "parts only" warranty that comes with each unit. This warranty covers factory defects only. Motorheads does not cover parts broken by the user. We will not be responsible for the shipping costs of the warranty part(s) . All warranty parts that are needed will require the customer to pay a standard $12.00 shipping and handling fee. 

 

File a Claim

To file a claim within your warranty, call us at 913-831-3400. We require that the original part be returned to us along with a brief description of the nature of the problem. Items are covered for regular use, and if we determine that the problem is due to abuse or misuse, that might not be covered under warranty. In this case, the customer may incur the charges for the repair. We will make the final decision regarding if the merchandise is covered or not upon our receipt of the item's).

Our warranty is in effect ONLY under these circumstances:

The parts your warranty excludes are:

• Tires
• Filters
• Belts
• Gaskets
• Batteries
• Lubricants
• Plastics
• Spark Plugs
• Hoses
• Crash, Accident (Operator Error)
• Unauthorized Outside Repair
• Clutches or Gearing on Semi-Automatics

Returns

Defects caused by the manufacturers are the only ones that will be covered.

There are no refunds on items that have been used. All sales are final. 

Motorheads makes every effort to ensure that our products are functional and damage free prior to delivery. Each customer must inspect the shipment while the shipping company is at your door or when picked up at store. Accessory merchandise returned to Motorheads within a seven (7) days must be in 100% new condition, and be able to be resold (non-registered). If it is its original condition, and meets warranty requirements, Motorheads will provide a refund less a 15% restocking fee. The customer is responsible for all shipping costs. Also, the product must be in a box without any signs of assembly or usage. Merchandise that has been used, abused, damaged, worn, or ridden will not be a cause for a refund. Also, Motorheads recommends that you research the details regarding the legality of scooters & cycles in your state.

Damages

Damages that may occur due to customer misuse or improper care and maintenance (including but not limited to exceeding the weight limit, negligence by the user, or blatant misuse of normal intended operations) are not covered under the warranty. To better help our customers locate issues on their units, we may ask that the warranty part be sent to our parts department for inspection and testing for defects. If asked to send the parts, no warranty parts will be sent out until parts are received.

This warranty is provided to the original customer and is non transferable. There is no agreement or warranty, expressed or implied other than those stated in this agreement. Motorheads does not provide or pay for labor and is not responsible for the payment of damages for incidental or consequential loss arising from injury. Ride at your own risk. All sales are final. Returns or Exchanges are not offered under any circumstance.